Please Note

This document only covers how you can integrate Kaleyra as a WSP in WebEngage. Please refer to Kaleyra's WhatsApp documentation for further details on their services.

Configuring WSP (Kaleyra)

Following are the steps that will enable you to add the WhatsApp Service Provider to the list of WSPs offered by WebEngage.

Step 1: Add WhatsApp Service Provider (WSP)

Click the Add WhatsApp Service Provider or Plus icon on the top or click on the banner of the WSP at the bottom. In doing so, you will be prompted by a configuration modal. Select Kaleyra from the first dropdown, WhatsApp Service Provider.


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Step 2: Configuration Name

Adding a name enables you to identify the appropriate WSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same WSP.

Step 3: Add WhatsApp Business Number

Kindly specify the verified phone number that you'll be using to send all your WhatsApp campaigns in this field.

Step 4: Add API Key

Navigate to your Kaleyra dashboard to find your credentials and paste them in the configuration modal.

Step 5: Add Headers

Kindly connect with your Kaleyra Account Manager if these authentication headers aren't readily available in your dashboard. Next, click Add WSP to save details.

Step 6: Add WebEngage Webhook URL in Kaleyra Dashboard (Highly Recommended)

Adding the WebEngage Webhook in Kaleyra will enable us to receive delivery status notifications for each user. This includes campaign performance indicators like the message delivered, failed, and queued.


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As shown above, on clicking Add WSP, you will be prompted by a modal confirming that your WSP is ready to use. Copy the Webhook URL, add it to the relevant field in your Kaleyra dashboard, and click Save. Please connect with your Kaleyra Account Manager for further assistance.

WhatsApp Templates

WhatsApp templates can be easily created by following the below steps:

Step 1: Getting Started

Click on the Plus icon next to WhatsApp Templates to get started.

Step 2: Select the WSP

Select Kaleyra from the drop-down menu to send the campaign.

Step 3: Add Template Details

  • Template Type: You can choose one template type from the given options: Text, Image, Video, Document, and Location.
  • Template Name: Give the template a name for your reference.
  • Template Text: Add the message to the template. To know how to add variables in template text click here.
  • Template Language: From the dropdown menu, choose the preferred language for the template.
  • Button (Optional): Toggle to add the CTA button to your message.
  • Footer (Optional): Enter the footer note for the template.

Step 4: Click Add Template

Your template is now saved and ready to send your campaign.


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Once you've added the templates, your Data Platform> Integrations > WhatsApp section will look like as shown below. You can choose to edit/ delete a template anytime by clicking on the Actions menu.


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You've now successfully integrated Kaleyra with your WebEngage dashboard.

You can test the integration by creating a test WhatsApp campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!