Following are the steps that will enable you to add the WhatsApp Service Provider to the list of WSPs offered by WebEngage.
Click the Add WhatsApp Service Provider or Plus icon on the top or click on the banner of the WSP at the bottom. In doing so, you will be prompted by a configuration modal. Select Kaleyra from the first dropdown, WhatsApp Service Provider.
Adding a name enables you to identify the appropriate WSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same WSP.
Kindly specify the verified phone number that you'll be using to send all your WhatsApp campaigns in this field.
Navigate to your Kaleyra dashboard to find your credentials and paste them in the configuration modal.
Kindly connect with your Kaleyra Account Manager if these authentication headers aren't readily available in your dashboard. Next, click Add WSP to save details.
Adding the WebEngage Webhook in Kaleyra will enable us to receive delivery status notifications for each user. This includes campaign performance indicators like the message delivered, failed, and queued.
As shown above, on clicking Add WSP, you will be prompted by a modal confirming that your WSP is ready to use. Copy the Webhook URL, add it to the relevant field in your Kaleyra dashboard, and click Save. Please connect with your Kaleyra Account Manager for further assistance.
WhatsApp templates can be easily created by following the below steps:
Click on the Plus icon next to WhatsApp Templates to get started.
Select Kaleyra from the drop-down menu to send the campaign.
- Template Type: You can choose one template type from the given options: Text, Image, Video, Document, and Location.
- Template Name: Give the template a name for your reference.
- Template Text: Add the message to the template. To know how to add variables in template text click here.
- Template Language: From the dropdown menu, choose the preferred language for the template.
- Button (Optional): Toggle to add the CTA button to your message.
- Footer (Optional): Enter the footer note for the template.
Your template is now saved and ready to send your campaign.
Once you've added the templates, your Data Platform> Integrations > WhatsApp section will look like as shown below. You can choose to edit/ delete a template anytime by clicking on the Actions menu.
You've now successfully integrated Kaleyra with your WebEngage dashboard.
You can test the integration by creating a test WhatsApp campaign and sending it to a group of internal users (aka your teammates).
Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!
Updated about a month ago