Please Note

This document only covers how you can integrate Kaleyra as a WSP in WebEngage. Please refer to Kaleyra's WhatsApp documentation for further details on their services.

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As shown above:

Step 1: Click the Add WhatsApp Service Provider button/ Create (Plus) button placed on the top

In doing so, you will be prompted by a configuration modal. Select Kaleyra from the first dropdown, WhatsApp Service Provider.

Step 2: Name your Configuration

Please add a user-friendly name that enables you to identify the appropriate WSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same WSP.

Step 3: Add WhatsApp Business Number

Please specify the verified phone number that you'll be using to send all your WhatsApp campaigns in this field.

Step 4: Add API Key

Navigate to your Kaleyra dashboard to find your credentials and paste them in the configuration modal.

Step 5: Add Headers

Please connect with your Kaleyra Account Manager if these authentication headers aren't readily available in your dashboard. Next, click Add WSP to save details.

Step 6: Add WebEngage Webhook URL in Kaleyra Dashboard (Highly Recommended)

Adding the WebEngage Webhook in Kaleyra will enable us to receive delivery status notifications for each user. This includes campaign performance indicators like message delivered, failed, and queued.

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As shown above, on clicking Add WSP, you will be prompted by a modal confirming that your WSP is ready to use. Copy the Webhook URL, add it to the relevant field in your Kaleyra dashboard, and click Save. Please connect with your Kaleyra Account Manager for further assistance.



You've now successfully integrated Kaleyra with your WebEngage dashboard.

You can test the integration by creating a test WhatsApp campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!

Updated 23 days ago


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