Helo (VivaConnect)

Follow the below steps to configure Helo (VivaConnect) as your SMS Service Provider (SSP).

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As shown above:

Step 1: Select SSP

Select VivaConnect from the List of Available SSPs. In doing so, you will be prompted by a configuration modal.

Step 2: Name your Configuration

Please add a user-friendly name that enables you to identify the right SSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same SSP, for sending different types of campaigns.

For example, if you have chosen to use Helo (VivaConnect) for sending Promotional campaigns, then we recommend that you indicate the same by naming the configuration something like:

  • Helo Promo
  • Helo Promo Pipeline

Step 3: Add API Key

Navigate to your Helo (VivaConnect) dashboard to find your API Key. Paste it in the configuration modal to connect your account with WebEngage.

Step 4: Add Custom Headers

Please get in touch with your relationship manager at Helo (VivaConnect) if these authentication headers aren't readily available in your dashboard.

Step 5: Add SSP

Click on Add SSP, and you're good to go!

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Congratulations!

You've now successfully integrated Helo with your WebEngage dashboard.

You can test the integration by creating a test SMS campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!


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