Kaleyra (Solutions Infini)


New Rules of SMS Marketing in India - Important!

W.e.f from Sept 25, 2020 (tentatively), TRAI has mandated the registration of - SMS templates, Business entities, Sender IDs & User consent with mobile operator owned DLT portals. Failing to do so will cause the delivery failure of all your campaigns. (Detailed read)

Please follow your SSP's Guide here.

Follow the below steps to configure Kaleyra (Solutions Infini) as your SMS Service Provider (SSP).


Click to enlarge

As shown above:

Step 1: Select SSP

Select Kaleyra (Solutions Infini) from the List of Available SSPs. In doing so, you will be prompted by a configuration modal.

Step 2: Name your Configuration

Please add a user-friendly name that enables you to identify the right SSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same SSP for sending different campaigns.

For example, if you have chosen to use Kaleyra (Solutions Infini) for sending Transactional campaigns, then we recommend that you indicate the same by naming the configuration something like:

  • Kaleyra Transactional
  • Kaleyra T Pipeline

Step 3: Add API Key

Navigate to your Kaleyra (Solutions Infini) dashboard to find your API Key and paste it in the configuration modal.

Step 4: Select Account Type

  • You can choose to set up a Transactional, Promotional, or Global Kaleyra account. This setting dictates the messaging pipeline Kaleyra will use to deliver all your messages to end-users.

  • Select the corresponding Account Type for which you've provided the API Key.

Step 4: Add Principal Entity ID

(Applicable only if you are sending messages to users located in India via domestic messaging pipeline. International messaging routes remain unaffected.)

  • As per TRAI's latest SMS Marketing regulations for India, you must be registered on a DLT portal as a business entity. Once registered, a unique Principle Entity ID (PE ID) will be assigned to you.

  • W.e.f from Nov 19, 2020, it is mandatory for all SSPs to pass a PE ID in the payload of each SMS message being sent to Indian phone numbers. We have partnered with Kaleyra to make this a seamless process for you.

  • Add your PE ID during configuration - we will ensure that it is relayed to the SSP for each SMS sent to your users.

Step 5: Add SSP

Click Add SSP, and you're good to go!



You've now successfully integrated Kaleyra with your WebEngage dashboard.

You can test the integration by creating a test SMS campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!