Following are the steps that will enable you to add the WhatsApp Service Provider to the list of WSPs offered by WebEngage.
Click the Add WhatsApp Service Provider (WSP) Button/ Create (Plus) icon placed on the top. In doing so, you will be prompted by a configuration modal. Select Infobip from the first dropdown, WhatsApp Service Provider.
Please add a user-friendly name that enables you to identify the appropriate WSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same WSP.
Please specify the verified phone number that you'll be using to send all your WhatsApp campaigns in this field.
Navigate to your Infobip dashboard to find your publicApiKey, add it in the configuration modal and click Add WSP. Please connect with your Infobip Account Manager for further assistance.
Adding the WebEngage Webhook in Infobip will enable us to receive delivery status notifications for each user. This includes campaign performance indicators like message delivered, failed, and queued.
Here's how you can go about it:
Step 5.1.: As shown below, you will find your Infobip integration under the section, Your WhatsApp Service Provider List.
Step 5.2.: Click the overflow menu placed on the extreme right, click View Webhook URL, and copy the link.
Step 5.3.: Paste the WebEngage Webhook URL under the relevant field in your Infobip dashboard and click Save. Please connect with your Infobip Account Manager for further assistance.
WhatsApp templates can be easily created by following the below steps:
Click on the Plus icon next to WhatsApp Templates to get started.
Select Infobip from the drop-down menu to send the campaign.
- Template Type: You can choose one template type from the given options: Text, Image, Video, Document, and Location.
- Template Name: Give the template a name for your reference.
- Template Text: Add the message to the template. To know how to add variables in template text click here.
- Template Namespace (Optional)
- Template Language: From the dropdown menu, choose the preferred language for the template.
- Button (Optional): Toggle to add the CTA button to your message.
- Footer (Optional): Enter the footer note for the template.
Your template is now saved and ready to send your campaign.
Once you've added the templates, you can choose to Edit/ Delete a template anytime by clicking on the Actions menu.
You've now successfully integrated Infobip with your WebEngage dashboard.
You can test the integration by creating a test WhatsApp campaign and sending it to a group of internal users (aka your teammates).
Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!
Updated over 2 years ago