Infobip

Prerequisite: Verify From Email/Domain

Please verify all the Sender IDs you'll be using for Email marketing in your Infobip dashboard before proceeding.

Sending AMP Emails

WebEngage now supports the delivery of AMP Emails in collaboration with Infobip! However, you will need to implement a few additional settings before you can start engaging your users with highly personalized AMP Emails.

Step 1: Create a Tracking Domain

While email delivery status notifications are automatically tracked for all non-AMP emails in your WebEngage dashboard, you will need to create a custom tracking domain to track user engagement for your AMP Emails. This is a one-time setup and can be configured in your Infobip dashboard.

Step 2: Add WebEngage's Custom Cname in Infobip Dashboard

Once you've created the custom tracking domain for your brand, you will need to add a Cname entry for Infobip.webengage.com in your Infobip dashboard to ensure that all the components of your AMP Email are rendered successfully for your users.

Now, let's show you how you can configure Infobip as an ESP in your WebEngage dashboard.

Configuration

As shown above:

Step 1: Select ESP

Select Infobip from the List of Available ESPs. In doing so, you will be prompted by a configuration modal.

Step 2: Name your Configuration

Please add a user-friendly name that enables you to identify the right ESP for a campaign while creating it. This comes in handy especially when you have multiple accounts with the same ESP for sending different types of campaigns (Transactional/ Promotional).

For example, if you have configured a Infobip account for sending transactional campaigns, then you can name the configuration:

• Infobip Global
• Infobip for Campaigns

Step 3: Add Domain

Please add the same domain that you have verified for email marketing in your Infobip dashboard.

Step 4: Add API Key

Navigate to your Infobip dashboard to find and copy your API Key, paste it in the configuration modal.

Step 5: Add ESP

Click on Add ESP and you're good to go!

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Congratulations!

You've now successfully integrated Infobip with your WebEngage dashboard.

You can test the integration by creating a test Email campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in case you have any further queries or feedback. We're always just an email away!