GET Survey Responses

📘
Make sure you replace HOST in all the code snippets below with the host mentioned here.

WebEngage offers API for querying the survey responses generated via WebEngage on-site survey widget.

/survey/response/

METHOD: GET

DESCRIPTION: Get survey response data identified by ResponseId.

URL STRUCTURE: <HOST>/v1/survey/response/<ResponseId>

EXAMPLE

curl -X GET <HOST>/v1/survey/response/<ResponseId> \
    --header 'Authorization: Bearer <YOUR_API_KEY>' \
    --header 'Content-Type: application/json'

🚧
Make sure you replace ResponseId with the survey response ID and YOUR_API_KEY with your WebEngage API key.

Returns

{
     "response": {
         "data": {
             "surveyId": "7djl637",
             "title": "Customer Satisfaction Survey",
             "licenseCode": "311c48b3",
             "questionResponses": [{
                 "id": "~11uth8m",
                 "questionId": "6f51d6",
                 "questionText": "Which countries you have been to?",
                 "value": {
                     "@class": "list",
                     "values": ["Mexico"]
                 }
             }, {
                 "id": "~vqxl96",
                 "questionId": "980gpa",
                 "questionText": "Rate our website",
                 "value": {
                     "@class": "matrix",
                     "values": {
                         "Experience": ["Good"],
                         "Content": ["Poor"],
                         "Design": ["Good"]
                     }
                 }
             }, {
                 "id": "~67j6bv",
                 "questionId": "2i98bsk",
                 "questionText": "Upload Product Image",
                 "value": {
                     "@class": "file",
                     "fileName": "shoes-for-men-by-tzaro.jpg",
                     "fileSize": 33731,
                     "fileAccessUrl": "<HOST>/v1/accounts/<YOUR_WEBENGAGE_LICENSE_CODE>/survey-responses/~67j6bv/download",
                     "fileType": "jpg"
                 }
             }, {
                 "id": "~13nacf",
                 "questionId": "2l23rao",
                 "questionText": "What is your favourite color?",
                 "value": {
                     "@class": "list",
                     "values": ["Red", "Blue"]
                 }
             }, {
                 "id": "~gfaxas",
                 "questionId": "2notcms",
                 "questionText": "Your profile",
                 "value": {
                     "@class": "map",
                     "values": {
                         "Name": "jhon",
                         "Qualification": "",
                         "Age": "24"
                     }
                 }
             }],
             "customData": {
                 "customerType": ["Gold"],
                 "productCategory": ["Footwear"],
                 "jsessionid": ["CDB300FEF898236FF9E5A181E468CA6BCD"]
             },
             "id": "1kfrn7c",
             "activity": {
                 "pageUrl": "http://webengage.net/",
                 "pageTitle": "In-site customer Feedback, targeted Surveys & push Notifications for Websites - WebEngage",
                 "ip": "127.0.0.1",
                 "city": "Mumbai",
                 "country": "India",
                 "browser": "Chrome",
                 "browserVersion": "26",
                 "platform": "Linux",
                 "activityOn": "2013-05-08T10:34:33+0000"
             }
         },
         "message": "success",
         "status": "success"
     }
 }

The containers received in this response are described below:

activity: Details of the user giving survey on your website.
questionResponses: The responses of survey questions are in the questionResponses container.
id: Specifies the question response ID.
type: There are 5 types of questions: list, matrix, file, text and map.
@class: Indicates the type of question. Examples of each class are listed below.

text question response

{
    "id": "~gfaxas",
    "questionId": "2notcms",
    "questionText": "Your profile",
    "value": {
        "@class": "map",
        "values": {
            "Name": "jhon",
            "Qualification": "",
            "Age": "24"
        }
    }
}

list question response

Single option (radio and single-select drop-down) questions

{
    "id": "~11uth8m",
    "questionId": "6f51d6",
    "questionText": "Which countries you have been to?",
    "value": {
        "@class": "list",
        "values": ["Mexico"]
    }
}

List of multi-option (radio and multi-select drop-down) questions

{
    "id": "~13nacf",
    "questionId": "2l23rao",
    "questionText": "What is your favourite color?",
    "value": {
        "@class": "list",
        "values": ["Red", "Blue"]
    }
}

NPS question response

{
    "questionId": "16qfkqk",
    "questionText": "How likely is it that you would recommend WebEngage to a colleague?",
    "value": {
        "@class": "score",
        "value": 10
    }
}

matrix question response

{
    "id": "~vqxl96",
    "questionId": "980gpa",
    "questionText": "Rate our website",
    "value": {
        "@class": "matrix",
        "values": {
            "Experience": ["Good"],
            "Content": ["Poor"],
            "Design": ["Good"]
        }
    }
}

file question response

{
    "id": "~67j6bv",
    "questionId": "2i98bsk",
    "questionText": "Upload Product Image",
    "value": {
        "@class": "file",
        "fileName": "shoes-for-men-by-tzaro.jpg",
        "fileSize": 33731,
        "fileAccessUrl": "<HOST>/v1/accounts/<YOUR_WEBENGAGE_LICENSE_CODE>/survey-responses/~67j6bv/download",
        "fileType": "jpg"
    }
}

📘
Files can be downloaded by accessing the fileAccessUrl with your API credentials.

You can use the fileName value to save the downloaded file as illustrated below.

curl -H "Authorization: bearer your_api_token" -o shoes-for-men-by-tzaro.jpg <HOST>/v1/accounts/<YOUR_WEBENGAGE_LICENSE_CODE>/survey-responses/~67j6bv/download

Custom Data

These are the custom data fields that are submitted along with the survey on your site.

{
    "customerType": ["Gold"],
    "productCategory": ["Footwear"],
    "jsessionid": ["CDB300FEF898236FF9E5A181E468CA6BCD"]
}

Please feel free to drop in a few lines at [email protected] in case you have any further queries. We're always just an email away!