Follow the below steps to configure 2Factor as your SMS Service Provider (SSP).


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As shown above:

Step 1: Select SSP

Select 2Factor from the List of Available SSPs. In doing so, you will be prompted by a configuration modal.

Step 2: Name your Configuration

Please add a user-friendly name that enables you to identify the right SSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same SSP, for sending different types of campaigns.

For example, if you have chosen to use 2Factor) for sending Promotional campaigns, then we recommend that you indicate the same by naming the configuration something like:

  • 2Factor Promo
  • 2Factor Promo Pipeline

Step 3: Add API Key

Navigate to your 2Factor dashboard to find your API Key. Paste it in the configuration modal to connect your account with WebEngage.

Step 4: Add SSP

Click on Add SSP, and you are good to go!

Step 5: Add WebEngage Webhook URL in 2Factor Dashboard (Highly Recommended)

Adding the WebEngage Webhook in 2Factor will enable us to receive delivery status notifications for each user. This includes campaign performance indicators like message delivered, failed, and queued.

Here's how you can go about it:

Step 5.1.: As shown below, you will find your 2Factor integration under the section, Your SMS Service Provider List.


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Step 5.2.: Click the overflow menu placed on the extreme right, click View Webhook URL, and copy it.

Step 5.3.: As highlighted below, navigate to Settings in your 2Factor dashboard, paste the WebEngage Webhook under the field, Callback URL fields and save your settings.


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You've now successfully integrated 2Factor with your WebEngage dashboard.

You can test the integration by creating a test SMS campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in case you have any further queries or feedback. We're always just an email away!