Please Note

This document only covers how you can integrate ValueFirst as a WSP in WebEngage. Please contact ValueFirst for further details on their services.

Click to enlarge

As shown above:

Step 1: Click the Add WhatsApp Service Provider Button/ Create (Plus) Button Placed on the top

In doing so, you will be prompted by a configuration modal. Select ValueFirst from the first dropdown, WhatsApp Service Provider.

Step 2: Name your Configuration

Please add a user-friendly name that enables you to identify the appropriate WSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same WSP.

Step 3: Add WhatsApp Business Number

Please specify the verified phone number that you'll be using to send all your WhatsApp campaigns in this field.

Step 4: Add Username & Password

Navigate to your ValueFirst dashboard to find your credentials. Paste them in the configuration modal and click Add WSP to save details.

Step 5: Add Headers

Please connect with your ValueFirst Account Manager if these authentication headers aren't readily available in your dashboard.

Step 6: Add WebEngage Webhook URL in ValueFirst Dashboard (Highly Recommended)

Adding the WebEngage Webhook in ValueFirst will enable us to receive delivery status notifications for each user. This includes campaign performance indicators like message delivered, failed, and queued.

  • As shown above, on clicking Add WSP, you will be prompted by a pop-up confirming that your WSP is ready to use.

  • Copy the Webhook URL, add it to the relevant field in your ValueFirst dashboard, and click Save.

  • Please connect with your ValueFirst Account Manager for further assistance.



You've now successfully integrated ValueFirst with your WebEngage dashboard.

You can test the integration by creating a test WhatsApp campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!

Updated 8 months ago


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