Follow the below steps to configure MessageBird as SMS Service Provider (SSP).


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As shown above:

Step 1: Select SSP

Select MessageBird from the List of Available SSPs. In doing so, you will be prompted by a configuration modal.

Step 2: Name your Configuration

Please add a user-friendly name that enables you to identify the right SSP for a campaign while creating it. This comes in handy especially, when you have multiple accounts with the same SSP for sending different types of campaigns.

For example, if you have chosen to use MessageBird for sending Transactional campaigns, then we recommend that you indicate the same by naming the configuration something like:

  • MessageBird Transactional
  • MessageBird T Pipeline

Step 3: Add API Key

Navigate to your MessageBird dashboard to find your API Key. Paste it in the configuration modal to connect your account with WebEngage.

Step 4: Add SSP

Click on Add SSP to save your details.

Step 5: Add WebEngage Webhook URL in MessageBird Dashboard

Adding the WebEngage Webhook in MessageBird will enable us to receive delivery status notifications for each user. This includes campaign performance indicators like message delivered, failed, and queued.

Here's how you can go about it:

Step 5.1.: You will be able to find your MessageBird integration under the section, Your SMS Service Provider List.

Step 5.2.: Click the overflow menu placed on the extreme right, click View Webhook URL, and copy it.

Step 5.3.: As highlighted below, navigate to API Settings in your MessageBird dashboard. Paste the WebEngage Webhook under the field, Status Reports and click Save.


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You've now successfully integrated MessageBird with your WebEngage dashboard.

You can test the integration by creating a test SMS campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!