Please Note

This document only covers how you can integrate ACL as a WSP in WebEngage. Please contact ACL for further details on their services.

Configuring WSP (ACL)

Following are the steps that will enable you to add the WhatsApp Service Provider to the list of WSPs offered by WebEngage.

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Step 1: Add WhatsApp Service Provider (WSP)

Click the Add WhatsApp Service Provider or Plus icon on the top or click on the banner of the WSP at the bottom. In doing so, you will be prompted by a configuration modal. Select ACL from the first dropdown, WhatsApp Service Provider.

Step 2: Configuration Name

Adding a name enables you to identify the appropriate WSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same WSP.

Step 3: Add Username & Password

Navigate to your ACL dashboard to find your credentials. Paste them in the configuration modal and click Add WSP to save details.

Step 4: Add Headers

To configure Yellow.ai you will have to add the location where your account is located as shown below:

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Kindly add env as US if your WebEngage dashboard is located in the US server and IN if it is located in the India server.


If you are not sure which server your account is on, kindly check the URL of your dashboard:

For the US server, the URL is https://dashboard.webengage.com

For the Indian server, the URL is https://dashboard.in.webengage.com

Step 5: Add WebEngage Webhook URL in ACL Dashboard (Highly Recommended)

Adding the WebEngage Webhook in ACL will enable us to receive delivery status notifications for each user. This includes campaign performance indicators like the message delivered, failed, and queued.

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  • As shown above, by clicking Add WSP, you will be prompted by a pop-up confirming that your WSP is ready to use.

  • Copy the Webhook URL, add it to the relevant field in your ACL dashboard, and click Save.

  • Please connect with your ACL Account Manager for further assistance.

WhatsApp Templates


Please Note

WhatsApp Media Templates are currently not supported with ACL integration.

WhatsApp templates can be easily created by following the below steps:

Step 1: Getting Started

Click on the Plus icon next to WhatsApp Templates to get started.

Step 2: Select the WSP

Select ACL from the drop-down menu to send the campaign.

Step 3: Add Template Name and Text

Add the personalized name and message to the template.

Step 4: Select Template Language

You can select the language by clicking on the drop-down.

Step 5: Add Footer

If you want a footer message, you can add it here.

Step 6: Click Add Template

Your template is now saved and ready to send your campaign.

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Once you've added the templates, your Data Platform> Integrations > WhatsApp section will look like as shown below. You can choose to edit/ delete a template anytime by clicking on the Actions menu.

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You've now successfully integrated ACL with your WebEngage dashboard.

You can test the integration by creating a test WhatsApp campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!

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