Follow the below steps to configure Twilio as your SMS Service Provider (SSP).


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As shown above:

Step 1: Select SSP

Select Twilio from the List of Available SSPs. In doing so, you will be prompted by a configuration modal.

Step 2: Name your Configuration

Please add a user-friendly name that enables you to identify the right SSP for a campaign while creating it. This comes in handy especially, when you have multiple accounts with the same SSP for sending different types of campaigns.

For example, if you have chosen to use Twilio for sending both Transactional and Promotional campaigns, then we recommend that you indicate the same by naming the configuration something like:

  • Twilio Global a/c
  • Twilio (all campaigns)

Step 3: Add Account ID & Token

Navigate to your Twilio dashboard to find and copy your account details. Paste them in the configuration modal.

Step 4: Add Messaging Service SID

Add your Messaging SID. To find your Messaging Service SID, kindly navigate to your Twilio dashboard. Messaging Service SID starts with MG and can be found under the Properties page for the Messaging Service in Console. Messaging Service SID is designed to make it easier to send messages at scale and across multiple countries.


Click to enlarge

Step 5: Add SSP

Click on Add SSP, and you're good to go!



You've now successfully integrated Twilio with your WebEngage dashboard.

You can test the integration by creating a test SMS campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in case you have any further queries or feedback. We're always just an email away!