How to Configure

You will be able to configure URLs for different events from the Data Platform > Integrations > Webhooks section of your WebEngage dashboard. Following are the webhooks you can configure.

Feedback Webhook

Triggers on feedback submission. To add a webhook specific to FEEDBACK_SUBMIT event, you need to configure this webhook by specifying the postURL and the response format (XML JSON). Feedback data will be the same as that received from /feedback/ API call.

Feedback Reply Webhook

Triggers when a reply is posted to an existing feedback thread. To add a webhook specific to FEEDBACK_REPLY_SUBMIT event, you need to configure this webhook by specifying the postURL and the response format (XML or JSON). Feedback reply data will be the same as that received from /feedback//replies API call.

Survey Response Webhook

Triggers when survey response is submitted. To add a webhook specific to SURVEY_RESPONSE_SUBMIT event, you need to configure this webhook by specifying the postURL and the response format (XML or JSON).
Survey response data will be the same as that received from /survey/response/ API call.

Events Webhook

Triggers when the specified event gets logged into the system. To add a webhook specific to an event, you need to configure this webhook by specifying the event's name and the postURL. Currently, only JSON response format is supported.

Below is an example of how the event data for push_notification_accepted event looks like

{
    "event_data": {
        "result": "SUCCESS" // push-notification sent succefully
    },
    "system_data": {
        "variation_id": "1if30if",
        "sdk": "ANDROID",
        "scope":"~7l798ci",
        "id": "20hlgbg",
        "push_notification_content": "{\"identifier\":\"1if30if\",\"experimentId\":\"20hlgbg\",\"packageName\":null,\"title\":\"Master App\",\"message\":\"How are you today ?\",\"image\":null,\"cta\":{\"id\":\"3d7630c9\",\"type\":\"DEEP_LINK\",\"actionLink\":\"webengage://com.webengage.testapp1/start_activity/com.webenagege.testapp1.Activity1\",\"actionText\":null,\"templateId\":null},\"custom\":[{\"key\":\"theKey\",\"value\":\"whatIsKey\"}],\"expandableDetails\":{\"title\":null,\"image\":\"https://webengage.net/wk-test-static-files/~99199077/6313a242-91a5-46b8-96b5-1598365a509a.jpg\",\"message\":null,\"cta1\":null,\"cta2\":null,\"cta3\":null,\"style\":\"BIG_PICTURE\",\"category\":null},\"tokens\":null}"
    },
    "event_time": "2016-06-01T15:53:59+0000",
    "event_name": "push_notification_accepted",
    "license_code": "~99199077",
    "category": "system",
    "user_id": "[email protected]",
    "anonymous_id": "0000014a-a2da-cfd3-91c7-0252d7df1a4c"
}

Below is an example of how the event data for push_notification_rejected event looks like

{
     "event_data": {
         "result": "UNAVAILABLE"
     },
     "system_data": {
         "variation_id": "1if30if",
         "sdk": "ANDROID",
         "scope":"~7l799ci",
         "id": "20hlgbg",
         "push_notification_content": "GCM_ERROR"
     },
     "event_time": "2016-06-01T15:53:58+0000",
     "event_name": "push_notification_rejected",
     "license_code": "~99199077",
     "category": "system",
     "user_id": "[email protected]",
     "anonymous_id": "0000014a-a2da-cfd3-91c7-0252d7df1a4c"
 }

Activity Events Webhook

If you don’t want to collect data for all the Custom and Campaign Events and are looking for a specific set of events, you can specify their name in the Event Name box, add the post URL, and click on the Save button.

Here's a list of all the System Events that are automatically tracked for all your users post-integration.

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Please Note

Only one event can be added at a time.

Global System Events Webhook

Used for all the campaign events like Email Opens, Email Clicks, Push Notification Impressions, etc.

The global system events include the campaign events coming from the various channels available on the dashboard. The list of these campaign events is listed at the end.

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Please Note

Following system events cannot be passed through Webhook:

  • App Installed

  • App Upgraded

  • App Crashed

  • App Uninstalled

  • User Login

  • User Logout

  • Session Started

Global Application Events Webhook

All the custom events passed to WebEngage Dashboard through Website, App, and Rest APIs can be pushed to other third-party tools or systems.

Journey Webhook

Triggers on Journey create, update, publish and delete events. To add a webhook specific to a journey, you need to configure this webhook by specifying the postURL. Currently, only JSON response format is supported.

Below is an example of how the event data for journey_activated event looks like

{
    "category": "account",
    "resource": "Journey",
    "version": 1,
    "event_name": "journey_activated",
    "event_time": "2017-03-06T11:00:52+0000",
    "license_code": "311c48b3",
    "user_id": "[email protected]",
    "event_data": {
        "creationTime": "2017-03-06T11:00:52+0000",
        "createdBy": "[email protected]",
        "name": "Repeat Order Journey",
        "id": "abn3jj5",
        "activatedBy": "[email protected]",
        "activationTime": "2017-03-06T11:00:52+0000",
        "status": "ACTIVE",
        "tags": ["premium-user"]
    }
}

Please feel free to drop in a few lines at [email protected] if you have any further queries. We're always just an email away!


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