Follow the below steps to configure Plivo as your SMS Service Provider (SSP).


Click to enlarge

As shown above:

Step 1: Select SSP

Select Plivo from the List of Available SSPs. In doing so, you will be prompted by a configuration modal.

Step 2: Name your Configuration

Please add a user-friendly name that enables you to identify the right SSP for a campaign while creating it. This comes in handy especially, when you have multiple accounts with the same SSP for sending different types of campaigns.

For example, if you have chosen to use Plivo for sending both Transactional and Promotional campaigns, then we recommend that you indicate the same by naming the configuration something like:

  • Plivo Global a/c
  • Plivo (all campaigns)

Step 3: Add Account ID & Token (Mandatory)

Navigate to your Plivo dashboard to find and copy your account details. Paste them in the configuration modal to connect your account with WebEngage.

Step 4: Add Powerpack UUID (Optional)

This is an optional step. Kindly get in touch with your account manager to know your Powerpack UUID.

Step 5: Add SSP

Click on Add SSP, and you're good to go!



You've now successfully integrated Plivo with your WebEngage dashboard.

You can test the integration by creating a test SMS campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!