Troubleshooting

1. Unable to receive Push Notifications on my Android app after integrating WebEngage with the Invertase React Native Firebase SDK. How can I solve this?

Before proceeding, please ensure that you've followed all the steps mentioned under React Native Android Push Messaging. Here's how you can troubleshoot:

Step 1: Modify the onMessageReceived method in the MyFirebaseMessagingService.java file:

public class MyFirebaseMessagingService extends FirebaseMessagingService {
			@Override
			public void onMessageReceived(RemoteMessage remoteMessage) {
				Map<String, String> data = remoteMessage.getData();
		    	if (data != null && data.containsKey("source") && "webengage".equals(data.get("source"))) {
		            WebEngage.get().receive(data);
		        } else {
		        	(new io.invertase.firebase.messaging.RNFirebaseMessagingService()).onMessageReceived(remoteMessage);
		        }
		    }
		    ...
		}

Step 2: Add the MyFirebaseMessagingService tag above the RNFirebaseMessagingService tag in the AndroidManifest.xml file.

And you're good to go :)

Please feel free to drop in a few lines at [email protected] in case you have any further queries. We're always just an email away!

2. How to fix the warning from Apple (app includes references to location-related APIs)?

Currently, the iOS SDK requires clients to add theNSLocationAlwaysAndWhenInUseUsageDescription & NSLocationWhenInUseUsageDescription keys along with a placeholder purpose string in the Info.plist, even if their app does not use location services.
For apps that do not use location services should migrate from WebEngage to WebEngage/Core. Below are the steps:
Step 1:

Add this at the top of your PodFile

ENV['WEBENGAGE_USE_CORE'] = 'true'

And then run the following command on terminal.

$ pod install

This change ensures you're using only the core functionalities of the WebEngage SDK, excluding location-related capabilities.

Step 2:
If your app doesn’t require location tracking, remove the following keys from your Info.plist file:

• NSLocationAlwaysAndWhenInUseUsageDescription
• NSLocationWhenInUseUsageDescription

These keys are no longer necessary when using the core variant and helps avoid unnecessary warnings during publishing the app to AppStore.

🚧

In case, you have added WebEngage manually in the podfile, remove it.