Follow the below steps to configure CM as your SMS Service Provider (SSP).


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As shown above:

Step 1: Select SSP

Select CM from the List of Available SSPs. In doing so, you will be prompted by a configuration modal.

Step 2: Name your Configuration

Please add a user-friendly name that enables you to identify the right SSP for a campaign while creating it. This comes in handy especially, when you have multiple accounts with the same SSP for sending different types of campaigns.

For example, if you have chosen to use CM for sending Promotional campaigns, then we recommend that you indicate the same by naming the configuration something like:

  • CM Promo
  • CM Mobile Promo Pipeline

Step 3: Add API Key

Navigate to your CM dashboard to find your API Key. Paste them in the configuration modal to connect your account with WebEngage.

Step 4: Add Country Code (Optional)


Please Note

This needs to be added only if you have not added the country code in the user's number. For example, if the Indian user's number is saved as '76348xxxxx' in your database instead of '+9176348xxxxx' then kindly enter the country code while configuring the CM SSP.

Kindly do not add the '+' sign with the Country Code while configuring CM SSP.

Add the telephone country code of the location to which you'll be sending the SMSes. This must be the same as the country selected while setting up your CM SSP account.


As per CM Guidelines:

If the Country Code is not present with SSP credentials settings then there are high chances that the message delivery will fail.

Step 5: Add SSP

Click Add SSP, and you're good to go!

Step 6: Add WebEngage Webhook URL in CM Dashboard (Highly Recommended)

Adding the WebEngage Webhook in CM will enable us to receive delivery status notifications for each user. This includes campaign performance indicators like the message delivered, failed, and queued.

Here's how you can go about it:


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Step 5.1.: As shown below, you will find your CM integration under the section, Your SMS Service Provider List.

Step 5.2.: Click the overflow menu placed on the extreme right, click View Webhook URL, and copy the link.

Step 5.3.: Paste the WebEngage Webhook URL under the relevant field in your CM dashboard and click Save. Please connect with your CM Account Manager for further assistance.



You've now successfully integrated CM with your WebEngage dashboard.

You can test the integration by creating a test SMS campaign and sending it to a group of internal users (aka your teammates).

A quick guide on Editing/ Deleting an integration.

Please feel free to drop in a few lines at [email protected] in you have any further queries. We're always just an email away!