---
updatedAt: 2025-11-11T02:46:07.000Z
agentTools:
  projectIndex: https://docs.webengage.com/llms.txt
---

# VConnect

> 🚧 Please Note
>
> This document only covers how you can integrate *VConnect* as a *[WSP](whatsapp#wsp)* in *WebEngage.* Please refer to *[VConnect's WhatsApp documentation](https://v-connect.in/whatsapp-business-api-services-india.php)* for further details on their services.

## Configuring WSP (VConnect)

Following are the steps that will enable you to add the WhatsApp Service Provider to the list of WSPs offered by WebEngage.

### Step 1: Add WhatsApp Service Provider (WSP)

Click the *Add WhatsApp Service Provider* or *Plus* icon on the top or click on the banner of the WSP at the bottom. In doing so, you will be prompted by a configuration modal. Select *VConnect* from the first dropdown, *WhatsApp Service Provider.*

<Image title="kaleyra-whatsapp-configuration.gif" alt={1425} align="center" src="https://files.readme.io/a51d9a3c4089de1b25d6c5d3d5e57d32c99a96a46caa8f46edad31ec8e30f5ee-vconnect1.gif">
  Click to enlarge
</Image>

### Step 2: Name your configuration

Please add a user-friendly name that enables you to identify the appropriate WSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same WSP.

### Step 3: Add WhatsApp Business Number

Kindly specify the verified phone number that you'll be using to send all your *WhatsApp campaigns* in this field.

### Step 4: Add API Key

Navigate to your VConnect Dashboard to find your publicApiKey, add it in the configuration modal and click Add WSP. Please connect with your VConnect Account Manager for further assistance.

### Step 5: Add Headers

Kindly connect with your *VConnect Account Manager* if these authentication headers aren't readily available in your dashboard. Next, click **Add WSP** to save details.

## WhatsApp Templates

WhatsApp templates can be easily created by following the below steps:

### Step 1: Getting Started

Click on the Plus icon next to WhatsApp Templates to get started.

### Step 2: Select the WSP

Select *VConnect* from the drop-down menu to send the campaign.

### Step 3: Add Template Details

* **Template Type:** You can choose one template type from the given options: *Text, Image, Video, Document, and Location*.
* **Template Name:** Give the template a name for your reference.
* **Template Text:** Add the message to the template. To know how to add variables in template text click [here](whatsapp#whitelisting-personalized-message-templates).
* **Template Language:** From the dropdown menu, choose the preferred language for the template.
* **Button (Optional):** Toggle to add the CTA button to your message.
* **Footer (Optional):** Enter the footer note for the template.

### Step 4: Click Add Template

Your template is now saved and ready to send your campaign.

<Image title="kaleyra-template-details.gif" alt={1425} align="center" src="https://files.readme.io/a278736-kaleyra-template-details.gif">
  Click to enlarge
</Image>

Once you've added the templates, your **Data Platform> Integrations > WhatsApp section** will look like as shown below. You can choose to edit/ delete a template anytime by clicking on the Actions menu.

<Image title="kalyera-whatsapp-template.png" alt={1440} align="center" src="https://files.readme.io/2ea0435-kalyera-whatsapp-template.png">
  Click to enlarge
</Image>

> 👍 Congratulations!
>
> You've now successfully integrated *VConnect* with your WebEngage dashboard.
>
> *You can test the integration by creating a test WhatsApp campaign and sending it to a group of internal users (aka your teammates).*
>
> [A quick guide on *Editing/ Deleting* an integration.](whatsapp#managing-configuration)

Please feel free to drop in a few lines at *<support@webengage.com>* in you have any further queries. We're always just an email away!