---
updatedAt: 2025-11-11T02:46:13.000Z
agentTools:
  projectIndex: https://docs.webengage.com/llms.txt
---

# Route Mobile

> 🚧 Please Note
>
> This document only covers how you can integrate *Route Mobile* as a *WSP* in *WebEngage.* Please contact *[Route Mobile](https://routemobile.com/login/)* for further details on their services.

## Configuring WSP (Route Mobile)

Following are the steps that will enable you to add the *WhatsApp Service Provider* to the list of WSPs offered by WebEngage.

<Image title="integrating-yellow-WSP.gif" alt={1425} align="center" src="https://files.readme.io/c652fb9-Route_mobile1.gif">
  Click to enlarge
</Image>

### Step 1: Add WhatsApp Service Provider (WSP)

Click the *Add WhatsApp Service Provider* or *Plus* icon on the top or click on the banner of the WSP at the bottom. In doing so, you will be prompted by a configuration modal. Select *Route Mobile* from the first dropdown, *WhatsApp Service Provider.*

### Step 2: Configuration Name

Adding a name enables you to identify the appropriate WSP for a campaign while creating it. This comes in handy, especially when you have multiple accounts with the same WSP.

### Step 3: Add WhatsApp Business Number

Kindly specify the verified phone number that you'll be using to send all your *WhatsApp campaigns* in this field.

### Step 4: Add Username & Password

Navigate to your *[Route Mobile dashboard](https://routemobile.com/login/)* to find your credentials. Paste them in the configuration modal and click *Add WSP* to save details.

### Step 5: Add Headers

To configure Delivery Status Notification for *Route Mobile* you will have to add the location where your account is located as shown below:

<Image title="yellow-messenger-header.png" alt={1440} align="center" src="https://files.readme.io/6f724af-Screenshot_2024-02-19_at_11.39.19_AM.png">
  Click to enlarge
</Image>

Kindly add **`Env`** as **`US`** if your WebEngage dashboard is located in the US server and **`IN`** if it is located in the India server or **`KSA`** if it is located in Saudi Arabia server.  This is a highly recommended step to track DSN of your campaigns. Kindly connect with your *Route Mobile Account Manager* for further assistance.

> 📘 Find your account server location
>
> If you are not sure which server your account is on, kindly check the URL of your dashboard:
>
> For the US server, the URL is `https://dashboard.webengage.com`
>
> For the Indian server, the URL is `https://dashboard.in.webengage.com`
>
> For the Saudi Arabia server, the URL is `https://dashboard.ksa.webengage.com`

## WhatsApp Templates

WhatsApp templates can be easily created by following the below steps:

<Image title="create-template.gif" alt={1425} align="center" src="https://files.readme.io/5c99b1f-Route_mobile-wa_tempplate.gif">
  Click to enlarge
</Image>

### Step 1: Getting Started

Click on the Plus icon next to WhatsApp Templates to get started.

### Step 2: Select the WSP

Select *Route Mobile Messenger* from the drop-down menu to send the campaign.

### Step 3: Add Template Details

* **Template Type:** You can choose one template type from the given options: *Text, Image, Video, Document, and Location*.
* **Template Name:** Give the template a name for your reference.
* **Template Text:** Add the message to the template. To know how to add variables in template text click [here](whatsapp#whitelisting-personalized-message-templates).
* **Template Language:** From the dropdown menu, choose the preferred language for the template.
* **Button (Optional):** Toggle to add the CTA button to your message.
* **Footer (Optional):** Enter the footer note for the template.

### Step 4: Click Add Template

Your template is now saved and ready to send your campaign.

Once you've added the templates, your *Data Platform> Integrations > WhatsApp* section will look like as shown below. You can choose to edit/ delete a template anytime by clicking on the Actions menu.

<Image title="value-first-whatsapp-template.png" alt={1439} align="center" src="https://files.readme.io/d16adec-value-first-whatsapp-template.png">
  Click to enlarge
</Image>

> 👍 Congratulations!
>
> You've now successfully integrated *Route Mobile* with your WebEngage dashboard.
>
> *You can test the integration by creating a test WhatsApp campaign and sending it to a group of internal users (aka your teammates).*
>
> [A quick guide on *Editing/ Deleting* an integration.](whatsapp#managing-configuration)

Please feel free to drop in a few lines at *<support@webengage.com>* in you have any further queries. We're always just an email away!